At Luxera, we accept returns and exchanges if there are any issues with the items you receive from us.
Damaged Items:
If your product is damaged during shipping, please contact us at [email protected] for detailed instructions.
Return Policy Duration:
Our return policy lasts 30 days from the date of delivery. Unfortunately, we cannot accept returns or exchanges after this period.
Before Shipping: Cancellations & Refunds
If you need to cancel or adjust your order, please email us within 24 hours of placing your order. Once an order has been processed, we cannot modify or cancel it. If cancellation is possible, we will process your refund within 1-3 business days.
After Shipping:
You have 30 days to return or exchange your order if you find any defects in the item. To initiate a return, please submit your request within 30 days of receiving your product.
Conditions for Returns:
All items must be returned in the same condition as they were sent. We cannot accept returns that are damaged, worn, or unclean. You will be responsible for the return shipping costs and may choose your preferred carrier.
Return Procedure:
Contact us at [email protected].
Provide your reason for the return and whether you would like a refund or an exchange.
We will send you an email with return instructions and the refundable value of the product.
If your return is approved, please provide us with the tracking number for the package.
Once we receive the returned item, we will inspect its condition. If everything is in order, we’ll contact you with the following options:
Exchange: A discount coupon will be issued for swapping your item while still receiving a refund for the original purchase.
Refund: The refund will be processed to your credit card.
Refunds:
We will initiate the refund request as soon as we receive your returned package. Please allow a few days for the refund to reflect on your account.
Questions?
If you have any questions about our policy or anything related to Luxera, feel free to reach out to us at [email protected] or call us at +1 302 595 1397. We’re always here to help!